Responsable Du Soutien Contractuel/contract Support Associate

Contract Support Associate

Solutions Espaces Globales (SEG) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Support, exceptional customer service is essential. The role will provide operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered.

What You'll Do:

• Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.

• Understand the scope of the customer contract and ensure that all work is carried out accordingly.

• Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.

• Coordinate and onboard vendors for reactive and planned works, and manage sub-contractor paperwork.

• Review processed invoices and ensure accurate cost center coding.

• Coordinate the billing application, calculating margins, raising invoices and submitting to clients.

• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.

• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.

• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.

• Deliver monthly reporting support on Contract and Business Unit Reviews.

• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.

• Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.

• Recommend enhancements to current procedures and solutions to boost the team's efficiency.

This is not a comprehensive list of job requirements, additional tasks may be included.

Nos Exigences:

• Les candidats doivent actuellement être autorisés à travailler au Canada sans avoir besoin d'un parrainage de visa, que ce soit maintenant ou à l'avenir.

• Des accommodements raisonnables peuvent être offerts afin de permettre aux personnes souffrant d'un handicap à accomplir leurs tâches essentielles.

• Diplôme d'études secondaires ou diplôme d'éducation générale et 3 à 4 années d'expérience pertinente.

• Compréhension approfondie d'une série de processus, de procédures, de systèmes et de concepts dans le cadre de sa propre fonction.

• Capacité à évaluer et à communiquer un contenu inhabituel ou complexe de manière concise et logique.

• Connaissance avancée des logiciels de la suite Microsoft Office, notamment Word, Excel, Outlook, PowerPoint, etc.

• Compétences organisationnelles avancées et esprit de curiosité.

• Niveau de numératie avancé. Capacité à effectuer de simples équations, notamment des pourcentages, des rabais et des majorations.

Pourquoi CBRE?

En vous joignant à CBRE, vous intégrez le chef de file mondial des services immobiliers commerciaux et de l'investissement qui aide les entreprises et les personnes à prospérer. Nous sommes des professionnelles et professionnels dynamiques, axés sur la résolution de problèmes et tournés vers l'avenir, qui génèrent un impact significatif. Notre culture collaborative repose sur des valeurs fondamentales : respect, intégrité, service et excellence. Nous accordons une grande importance à la diversité des perspectives, des parcours et des compétences de chacun et chacune. À CBRE, vous avez la possibilité de tracer votre propre voie et de réaliser votre potentiel. Nous accueillons tous les candidats.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.