People Services Specialist (screening Specialist)

People Services Specialist (Screening Specialist)

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm. The company has more than 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services.

About the Role:

We are looking for a People Services Specialist to join our world-class Warsaw People Services Team, a team of skilled People professionals, responsible for providing service delivery for our UK & Ireland business which supports an employee population of over 13,000.

What You'll Do:

1. Enquiry Management: Serve as the first point of contact for all screening queries, managing the enquiry from initiation to closure, ensuring resolution within agreed-upon SLAs.
2. Communicate with Candidates: Communicate with candidates regarding the background screening process, providing necessary information and addressing any questions or concerns.
3. Escalate Concerns: Escalate any significant findings or potential risks to the appropriate stakeholders, such as HR and legal counsel.
4. Review and Analyse Results: Carefully review and analyse background check results, identifying any discrepancies or red flags.
5. Prepare and Maintain Documentation: Prepare accurate and detailed reports summarizing background check findings and maintain thorough documentation of all screening activities in accordance with company policy and legal requirements.
6. Attend Client weekly calls and follow up on any issue raised on the call.

What You'll Need:

• Degree educated preferred; CIPD qualification or working towards it is desirable.
• Previous experience working with a Core HR System, preferably Peoplesoft.
• Previous experience in a Shared Services environment, using a case management tool.

Skills:

• Exceptional customer service skills with a professional telephone manner.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong organisation and prioritisation skills.
• Proven ability to multitask.
• Strong interpersonal skills.
• Proficiency in PC/database skills, including Microsoft Office.

Competencies:

• Team Working
• Communication and Service Delivery
• Initiative and Problem Solving
• Personal and Interpersonal

Company benefits and perks:

• Stable employment conditions
• Work based on employment contract in the international company with stable position on the labour market
• Career advancement program
• A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.
• Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.
• Wellbeing actions
• Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)
• Making a Change in the Word surrounding you
• Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)
• Attractive package of benefits
• Private medical healthcare, life insurance, multisport card and MORE
• International Environment
• Experience growing in multilingual community where diversity is cherished

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring:

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: "I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)."

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website.