People Services Senior Specialist

People Services Senior Specialist

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm. The company has more than 130,000 employees serving clients in more than 100 countries.

About the Role:

The purpose of this role is to proactively deliver an exceptional People administration service to the UK & Ireland business; supporting the wider People team, employees, and line managers.

What You'll Do:

Be the point of contact for advanced or complex People queries, managing the enquiry from contact through to closure, including inbound Payroll queries via email or SNOW. Partner with Account Manager for in-depth explanation and cases as needed, acting as Account Manager backup if needed. Providing accurate and timely information to employees and managers regarding People policies, People systems, and People programs; Ensuring service is delivered in a controlled way by logging & tracking all queries & transactions in the case management system, ensuring the employee and/or line manager is provided with regular status updates; Be familiar with service level agreements (SLAs) and ensure requests are responded to within the agreed SLA; Escalating queries to Account Managers, Centres of Expertise, and People Business Partners, in line with the agreed escalation matrix. Providing Support for critical activities and other People Projects, such as Annual Salary Review, Bonus processes or semi-annual promotion processes. Participation in various Payroll / People Projects as required. Actively supporting management in the identification and implementation of continuous service improvement initiatives.

What You'll Need:

Degree educated preferred; CIPD qualification or working towards it is desirable. Previous experience working with a Core HR System, preferably Peoplesoft. Previous experience in a Shared Services environment, using a case management tool.

Skills:

Exceptional customer service skills with a professional telephone manner. High level of accuracy and attention to detail. Excellent written and verbal communication skills. Strong organisation and prioritisation skills. Proven ability to multitask. Strong interpersonal skills. Proficiency in PC/database skills, including Microsoft Office.

Competencies:

Team Working. Communication and Service Delivery. Initiative and Problem Solving. Personal and Interpersonal.

Company benefits and perks:

Stable employment conditions. Work based on employment contract in the international company with stable position on the labour market. Career advancement program. A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory. Workplace Culture. Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. Wellbeing actions. Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups). Making a Change in the Word surrounding you. Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach). Attractive package of benefits. Private medical healthcare, life insurance, multisport card and MORE. International Environment. Experience growing in multilingual community where diversity is cherished.

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service and excellence—and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring:

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.