Lead Engineer - Data Center (hvac/electrical) - victoria

Lead Engineer - Data Center (HVAC/Electrical) - Victoria

CBRE Data Center Solutions (DCS) is a global leader in delivering integrated real estate, facilities, and technology solutions across the entire data center lifecycle. Our team brings deep expertise across all DCS service lines, combining capital markets insight with technical excellence to unlock value for data center owners, occupiers, and investors worldwide.

About the role:

To provide exceptional customer service and comprehensive maintenance services to the client and the contract. In order to be successful in the role it is key that the Lead Engineer understands procedures, processes and operates them to the required standards.

What You'll Do:

Contract

• Drive high quality commercial performance through understanding the contractual commitments
• Continually develop systems to maximize efficiency benefits for the customer and CBRE
• A 7 Star Mindset - A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience: Mindset and attitude are everything, become a master at managing your tasks, resolving issues before they become problems, having a concierge approach to guests.

Operational:

• Provision of all-round engineering support in maintaining the operational assets
• Responsible for ensuring that all engineering operational activities within the buildings are controlled and that they are being carried out with due regard to health and safety, business risk and maintaining the 100% uptime criteria
• Appointed as an HV authorized person for the sites you will champion technical operations compliance at all times
• Responsible for maintaining excellent standards of response to asset performance, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently
• Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate
• Ensure that effective and efficient systems are in place to: plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff
• Effectively lead management related activities including regular management meetings; development of operational procedures; fostering of good relationships, providing services of the highest standards
• Be a point of contact during significant events or multi-discipline technical escalations occurring within the specified sites
• As necessary, participate in any business continuity plans the team may be involved in
• Ensure data center operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract
• Supervise and manage the technical on-site team members to ensure exceptional performance is being achieved. The Lead Engineer is responsible for setting performance goals for the team, as well as responsible for the development, coaching, and counseling of the team members
• Ensure optimum staffing structures operate across contracts efficiently and ensure structures support peaks and troughs in workload, and disaster recovery
• Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented
• Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 24/7 coverage
• Responsible to coordinate work permits and to escalate where necessary approval of permits that can affect the business-critical systems
• Closely monitor the risk assessments and supplier activities on the campus and ensure they follow current H&S legalization
• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA's and KPI's within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence
• Manage contractors/suppliers to insure maintenance, repairs, and operations are to a high standard and in line with maintenance agreements/SLAs
• Hold regular designated vendor management meetings
• Follow designated agenda and meeting template in vendor meetings
• Develop, implement and audit local Method of Procedures (MOP's), Standard Operating Procedures (SOP's), Emergency Operating Procedures (EOP's)
• Promote and maintaining the core values of CBRE and ensure the professional image of CBRE is presented onsite all times
• Manage other tasks as directed by the client
• Escalate relevant matters to superiors as soon as practically possible
• Items are actioned in a timely manner, non-conformances are issued where relevant and close management of vendors is applied
• Supporting CMMS Operator in scheduling, closing off PPM's and entering reactive works to the planned preventative maintenance system will also be part of the position
• Provide relief to the Critical Facilities Manager during their absence
• People
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and appraisal systems
• Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential
• Talent manage staff to ensure an appropriate training plan and career progression is identified
• Functional on boarding of new employees and facilitation
• Maintaining a logbook of trade license information, updating the org chart and coordination of team and employee engagement activities
• Organizing training for the team and maintaining training records where required
• Arranging agency cover and submitting hours on portal
• Culture carrier and promotes best practice
• Customer Relationship Management - Maintain positive relationship with the clients/customers
• Hold team members accountable to performance standards, managing, understanding and addressing any underperformance appropriately
• Participate in work related team meetings and activities as required
• Actively promote teamwork within the team, contract and business

Quality and Safety

• QHSE - Responsible for administrative tasks related to QHSE
• Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
• Reporting and management of work management system
• Logging hazards & customer feedback on the QHSE Management Portal
• Log books compliance
• Maintain e-Logbooks
• Maintaining compliance with all mandatory training

Others

• Receiving supplier quotes and uploading onto the internal system for client approval
• Working with the procurement team when required
• Updating Portals as and when required
• Constantly improve quality, service, and efficiency
• Process improvement
• Being a person who can be turned to for expert knowledge, advice, or reliable performance, especially in a crucial situation

What You'll Need:

Experience, Knowledge, Skills and Abilities

Essential

• Managerial experience at Facility Manager or Contract Manager within a critical environment
• Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures
• Experience of maintaining critical & temperature control conditioned environments
• Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
• Prior experience of managing large scale outsourced contracts
• Prior operations management experience including team management, work scheduling, and performance reviews
• Prior exposure to maintenance scheduling and subcontractor management and supervision
• Strong understanding of ticketing or workflow management systems and tools
• Experience of managing escalation and emergency