Finance Contract Support

Finance Contract Support

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team based in Coventry. You will be based on site 5 days a week Monday to Friday, working alongside the team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. Responsible for the management of the 'lifecycle of a work order', ensuring work orders are logged, escalated, closed and billed in line with SLAs, and our commercial and contractual requirements.

Responsibilities

Contract

• Effectively manage all aspects of the 'life cycle of work order' process.
• Understand the Work Order lifecycle from job inception to completion as it drives all activities that sit within the role.
• Raising purchase order numbers and invoicing.
• Managing reactive work orders
• Drive high quality commercial and compliance performance through understanding the contractual commitments, 'better buying' and the use of preferred suppliers.
• Compile and provide cyclical and ad hoc reports, to enable data driven decision making
• Constantly strive to improve quality, service and efficiency through working innovatively, sharing ideas and best practices across the wider Contract Support team.
• Continually utilise, update and develop systems to maximise efficiency benefits for the customer and GWS.
• Support the preparation and delivery of Contract Review meetings, Contract & Business Unit Review packs and Customer Monthly Management Reports.
• Update labour allocations to ensure accurate client reporting.
• Ad-hoc support including but not limited to reporting as requested by Business Unit or Business/Finance.

Finance

• Driving profitability of each Work Order moving the job from a completed work order through the billing process to ensure profits are maximised.
• Co-ordination of the billing application, calculating margins, raising invoices and submitting to client.
• Management of the regional finance heatmap which includes reports as listed below;
  • Creation and review of management reports such as; P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool, and WebQuotes updates
• Invoice pool monitored to ensure none in the pool longer than 5 days without a query code and all invoices received into the pool not receipted (unless work not complete).
• Ensuring all WIP and OPOs remain under 90 days in age
• Supporting weekly WIP classification (including OOC) and review-
• Support with month-end reconciliations
• Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximised.
• Goods receipting (both materials & supplier invoices), processing supplier invoices and resolving related queries.
• Comprehensive spend tracking
• Drive high quality financial performance to influence P&L result.
• Liaising with the client regarding payment of invoices
• Liaise with Ops Team for data from attendance planner
• Timesheet & expense processing*