Experience Services Analyst

Experience Services Analyst

As a CBRE Workplace Experience Analyst, you will be responsible for the creation and implementation of Workplace Experience programs. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Identify what materials are needed to execute programs effectively. This includes conducting gap evaluations, research, and benchmarking.
• Collect and analyze data related to workplace experience, including visitor feedback, service usage, and operational efficiency.
• Develop and track performance indicators related to customer service and workplace experience.
• Assist in the development and execution of workplace experience programs designed to enhance client and visitor satisfaction.
• Coordinate with IT to ensure relevant resources are available to achieve client goals.
• Exchange straightforward information, ask questions, and check for understanding.
• Provides administrative and receptionist services to the organization.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work

What You'll Need:

• Bachelor's Degree preferred with up to 2 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Experience Services Analyst position is $38.00 per hour and the maximum salary for the Experience Services Analyst position is $43.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).