Customer Service Coordinator

Customer Service Coordinator

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential duties and responsibilities:

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Builds and sends out maintenance tasks to be completed by contractors. Schedules conference rooms and audio-visual equipment.
• Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction.
• Keeps the Computer Maintenance Management System (CMMS), customer care platform, and spreadsheets up to date with service information as the need arises.
• Contacts customer with additional information and present the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as vital.
• May generate and dispatch service request work orders for completion by vendors.
• May participate in training new hires and temporary staff on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat, and Call Center operations.
• Provides informal assistance such as technical mentorship and/or training to co-workers.

Other duties may be assigned.

What you will need:

To perform this job optimally, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and experience:

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

Interpersonal skills:

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Financial knowledge
• Ability to calculate simple figures such as percentages.
• Reasoning ability
• Proficiency in interpreting and implementing general instructions in routine circumstances. Ability to tackle problems in standard situations. Requires basic analytical skills.

Other skills and abilities:

• Intermediate knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
• Scope of responsibility
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is $25.00 hourly. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.