Critical Services Technician

Critical Services Technician

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London.

About the Role

As a CBRE Critical Services Technician, you will resolve and complete day-to-day work orders to meet customer satisfaction targets and ensure completion in the time frame required. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. Please note: this role is a continental shift pattern (a mix of days/nights).

Role Responsibilities

• Qualify and act as an appointed Authorized Person (AP) within 6 months from onboarding.
• Maintain an up-to-date log of work completed and outstanding items through the in-house system.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements.
• Participate in the critical services training program.
• Ensure effective communication with the client and management team is maintained.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Track and complete Critical Services Planned Preventative Maintenance and provide condition assessments of plant and equipment.
• Log and action all out-of-line situations with incident reports.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Role Requirements

Skills:

• Essential- Good technical & faultfinding skills
• Educated to a minimum of City & Guilds in Electrical (or HNC)
• Excellent administrative skills
• Computer literate
• Highly conversant in Microsoft Office suite
• Strong interpersonal and communication skills
• Procedure writing
• Desirable- Apprenticeship (or equivalent programme in Electrical / Mechanical Installation).
• Report writing

Knowledge:

• Essential- Excellent knowledge of the operation of Mechanical & Electrical Services
• Ability to interrogate and operate BMS systems
• Knowledge of business-critical services i.e., UPS, Generators and Comms Rooms etc
• Desirable- 18th Edition IEE regs
• HV Trained

Aptitude:

• Essential- Must be able to work under own initiative.
• High level of personal integrity
• Takes ownership of issues and ensures completion.
• Able to organize and manage own workload.
• Good communication skills both verbal and written to all seniority levels.
• Understanding of customer needs and standards.
• Presentable and smart always
• Self motivated with drive to exceptional service
• Incumbents must have a high level of energy, confident and stable in manner.
• Organised, able to prioritise and deliver within high pressure, business critical environments.
• Committed to the delivery of excellent customer service.
• Able to work under pressure whilst remaining calm and focused.
• Able to make sound decisions based on fact and experience.
• Working with team members

Circumstances:

• Essential- Provide out of hours accessibility as part of escalation procedure.
• Must be flexible regarding working hours

Core Competencies:

• Essential- Exceptional customer focus
• Good understanding of customer requirements
• Able to build enduring relationships.
• High level of responsiveness
• Good verbal and written communication skills
• Analytical
• Desirable- Personal drive for results – works to exceed goals, expectations, and standards

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.