Americas Services Lead – EBMS - Remote Eligible

Americas Services Lead – EBMS

We offer competitive pay, a robust benefits package, wellness programs, and a workplace environment that embraces diversity. Come join our global network of professionals supporting client operations across CBRE. Looking for growth and career advancement? Upon completing six months of successful service, associates may explore career advancement opportunities within the organization!

What You'll Need

Education & Experience:

• Degree or qualification in Mechanical, Electrical, or Building Services Engineering
• 8+ years of experience in HVAC, Building Automation Systems, or Energy Management services.
• 2+ years of experience managing multi-site service operations or technical solutions.
• Proven track record in driving service growth, customer satisfaction, and operational excellence.

Technical Competencies:

• In-depth understanding of the EBMS platform
• Ability to have developed and managed an end to end service process i.e., ticket request to scope development to pricing to delivery

Leadership & Soft Skills:

• Strategic and analytical thinker with a hands-on, customer-centric mindset.
• Strong business acumen, communication, and stakeholder engagement skills.
• Proven ability to lead through change and deliver results in a complex, dynamic environment.

Key Performance Indicators (KPIs):

• Growth in service contract and solution revenue.
• Excellent timeliness and response metrics.
• Customer satisfaction (NPS) and retention.
• Employee engagement and safety performance.

Travel Requirement:

• Approximately 30% travel across North America, depending on project and client needs but flexible and not enforced.

Why CBRE?

• When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $105,000 annually and the maximum salary for the is $120,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).