Service Desk Analyst

Service Desk Analyst

The Christian Broadcasting Network (CBN) is seeking a Service Desk Analyst to join its team of IT professionals. This essential position will provide telephone technical support, solving information technology issues for clients who are experiencing a wide variety of computer challenges. Serving in this position facilitates ministry activities and contributes to CBN's Biblical mission to advance the Gospel of Jesus Christ worldwide.

The successful candidate will have the following qualifications:

• Two to three years' experience working with Mac systems and Windows PC with MCP and/or MCDST, A+
• Experience with desktop operating systems, including Windows 7, Windows 10 and knowledge of OSX 10.8 – 10.11
• Experience or working knowledge with office applications including Word, Excel, Access, Power Point, Project, Visio, Apple Numbers, Pages, and Keynote
• Demonstrated experience in researching, troubleshooting, documenting and resolving issues related to Windows, MAC OS, and Adobe Creative Cloud
• Experience working with Malware, Adware, and Virus diagnostic utilities
• Experience working with VPN, Remote Desktop, Active Directory and Outlook
• Understanding of SMB, AFP, NSF network connection protocol
• Experience in connecting to VMWare VDI Virtual Machines or installing VMware Fusion on a Mac system
• Understanding of how to use Apple remote Desktop for Apple Management and Dameware Remote control for PC management
• Knowledge of Apple Bootcamp
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Experience at working both independently and in a team-oriented environment
• Must be able to learn, understand, and apply new technologies
• Ability to conduct research into a wide range of computing issues is required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Understanding how to deploy Packages using Apple remote desktop is a plus
• Demonstrate life application of Biblical principles and practices in alignment with CBN's non-profit Christian mission

Highly desirable:

• Knowledge of virtual environment (VMWare vSphere and View)
• ACMT, Apple Certified Macintosh Technician Certification
• Apple Certified Support Professional 10.11 Cert
• Industry standard Service Desk certification
• Knowledge of Jamf Casper Self Service

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board for application and benefit information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.