Senior Product Manager, Multi - profile (french Services) (telework/hybrid)

Senior Product Manager, Multi-Profile (French Services) (Telework/Hybrid)

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Role Overview

This position is part of the Digital Media team, which is responsible for Radio-Canada's flagship digital products, including Radio-Canada OHdio, ICI TOU.TV and RC Info.

As the Senior Product Manager, you will drive the development of a unified multi-profile experience, ensuring seamless and customized navigation for our users across the entire Radio-Canada digital ecosystem. Your core mission will be to design, lead and deploy this multi-profile feature, with a focus on customization, individual user control and optimized sharing within a single user account.

Reporting to the Director of Digital Products, you will be instrumental in defining, strategically aligning and delivering this transformative project, balancing user needs with core business objectives. You will work closely with the orchestration team for this initiative, which includes various experts such as a business analyst, project manager, UX/UI designer, technical lead and architect. You will also partner with the teams responsible for user account management platforms (SSO, Profiling, CMP, Metrics, DMP, CDP, CRM, Subscription, etc.) as well as the development teams for our other digital products.

Beyond the full-time development of your product, you will actively participate in the organization's product management community of practice. You will serve as an ambassador, sharing both in-house best practices and market-leading knowledge.

Responsibilities

• Enhance the user authentication experience by analyzing data and identifying best practices for various device types and household compositions.
• Define the strategic road map for the multi-profile product, considering audience challenges, business needs, the market, the technological ecosystem, as well as legal, security and privacy constraints.
• Determine success criteria, measuring results and proposing optimizations to achieve business objectives and drive product growth.
• Lead the product strategy and execution by aligning with the various product teams and their road maps.
• Collaborate with solutions architects, developers, UX leads, data teams and other cross-functional teams to define product requirements.
• Work with business units across the organization to understand their needs and prioritize requirements to support overall business objectives.
• Use data from our systems to gain deeper insights into our target audience.
• Lead initial product discovery activities alongside the product trio members.
• Guide product teams on the use of member data for better customization of our digital products.
• Nurture a culture of collaboration, learning and creativity.

What You Bring

• University degree in management, marketing, computer science or a discipline related to product management.
• Seven to 10 years' experience as a product manager overseeing digital products.
• Proficiency with Agile project management tools (Scrum, Jira, Confluence, etc.) for digital product development.
• Extensive knowledge of the development process for digital products, particularly for product discovery.
• Practical experience with Customer Identity and Access Management (CIAM) technologies, databases and data integration.
• Understanding of SSO and CIAM technologies, unified schemas across federated data sources, APIs, data security and privacy, and personalization.
• Solid command of spoken and written French.
• Functional knowledge of spoken and written English and the ability to work effectively with bilingual teams a strong asset.

What Will Really Set You Apart

• Strong strategic thinking combined with excellent operational skills — the ability to both define a vision and bring it to life.
• Ability to collaborate effectively across various disciplines, build trust among peers and influence effectively and positively.
• Solid communication skills, with the ability to express complex concepts accessibly and accurately.
• Aptitude for navigating ambiguity, adapting to changes and supporting teams through change management.
• Strong curiosity, constantly keeping abreast of new developments, trends and innovations in your areas of expertise and business (digital, account management, media, etc.).
• Engaging leadership — the ability to inspire and motivate a team.

Perks You Can Look Forward To:

• Flexible work schedules, allowing you to prioritize yourself, your family and your work.
• Work from home opportunities.
• Competitive total rewards package.
• Opportunities to work with cutting edge technology.
• Opportunities for continued learning and professional development.
• Opportunities to become a member of our Employee Resource Groups.
• Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent.
• A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
• A supportive management team committed to upholding the highest standards of diversity and inclusivity.
• An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted. As part of our recruitment process, candidates who advance to the next step will be asked to complete a background check. This includes: A mandatory Criminal record check. Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster.