Patient Services Representative - Emergency Department - Per Diem - Days/evenings

Patient Services Representative- Emergency Department- Per Diem- Days/Evenings

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.

Patient Service Representatives need to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Patient intake, such as greeting and checking-in patients; verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school or equivalent experience
• BLS-Will provide if needed

Preferred Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices

Physical Requirements:

• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers.
• Ability to sit, stand, or walk for extended periods, as the position may require (estimated 80% standing/20% sitting)
• Capacity to operate job-related equipment, with or without reasonable accommodation.

Location and Travel Requirements:

• Onsite at Cayuga Medical Center: 101 Dates Drive, Ithaca, NY 14850
• Typical Shifts: o 6:45 AM - 3 PM o 6:45 AM - 7 PM o 10:45 AM - 7 PM o 10:45 AM - 11 PM o 2:45 PM - 11 PM
• 0% Travel can be expected in this role

Pay Range Disclosure:

• Standard Rate of $19.50 - $23.00 without benefits

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.