Customer Service Specialist

Customer Service Specialist

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

Roles and Responsibilities:

• Communicate verbally and through written correspondence accurate medical/test information by ownership of solving customer issues*
• Maintain customer focus in stressful situations, communicating in a professional manner with credibility and rapport*
• Consistently uses a systematic approach in solving all problems*
• Direct information to various departments of the laboratory for follow-up on phone inquiries*
• Able to clearly and factually summarize conversations understanding issues to prompt resolution of issues*

Required Skills and Experience:

• High school diploma or equivalent
• 2 years customer service and knowledge of medical terminology, lab experience preferred

Physical Requirements:

• Repetitive use of hands (e.g. computer keyboard usage), sitting for long periods of time up to 6 hours per day.

Location and Travel Requirements:

• Hybrid
• Onsite location: 1020 Craft Road Ithaca NY Suite B
• Hours: M - F (7a-3pm, 8a-4pm or 9a-5pm)

Compensation Disclosure:

• $18.50 to $24.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.