Customer Service Agent (mia - ato) - Part Time

Customer Service Agent (Miami-Airport Ticket Office)

The Customer Service Agent (Miami-Airport Ticket Office) reports to the Station Manager-Miami and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.

Summary of Key Responsibilities:

• Provide excellent customer service to our customers and internal team members.
• Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR)
• Assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
• Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required.
• Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions.
• Coordinating load planning, weight and balance calculations and load sheet preparations for flights.
• Being well groomed in appearance and adhering to uniform appearance standards.
• Closing daily Ticket Agent Report (TAR).
• Timely advising vendors of flight schedule changes and irregularities.
• Coordinating with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates.
• Maintaining flight files in accordance with company and government regulations.
• Any other duties assigned.

Qualifications, Skills & Experience:

• Minimum of high school diploma with O' level passes in Math, Geography and English.
• Ability to undergo three (3) weeks of intense job training if deemed necessary.
• Proficient with Microsoft Office Programs, specifically Excel and Word.
• Ability to work independently and under pressure at times while maintaining accuracy.
• Excellent oral and written communication skills.
• Extensive customer service experience.
• Post-holder must be able to lift suitcases and types of baggage up to 70 lbs.
• Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography.
• Promoting strong Customer Care Culture.

Desirable:

• Ability to speak a foreign language (preferably Spanish).
• Working knowledge of IATA Procedures.
• Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice.

Non-U.S. citizens are not eligible for hire.

Cayman Airways offers an excellent compensation package.