Lead Associate - Fulfillment Operations

Lead Associate - Fulfillment Operations

The Fulfillment Lead supports the day-to-day operations of the fulfillment facility, ensuring smooth, efficient, and accurate order processing. This role involves assisting with the supervision and training of associates, overseeing inventory control, managing the fulfillment processes from receiving to shipping, and ensuring adherence to company policies and procedures. The Fulfillment Lead collaborates with various departments, including Customer Service, to maintain facility appearance, manage shipments, and address operational issues. The ideal candidate is highly organized, proactive, and capable of providing leadership in a dynamic environment. This role reports to the Fulfillment Manager.

Duties and Responsibilities include: supporting the "Cavender's Culture" and driving our Mission, Vision, and Values; supporting the daily operations of the fulfillment facility; assisting with opening and closing the facility; maintaining a solid understanding of the Order Management System; supervising and guiding fulfillment associates; assisting in training new and existing associates; monitoring inventory movement; overseeing the transfer of products; managing returns processing; ensuring proper packaging practices; assisting with maintaining inventory accuracy; supporting for addressing shipping errors; collaborating with the Customer Service Manager; assisting in filing carrier claims; performing weekly audits of orders; submitting suggestions for process improvements; maintaining professional relationships; adhering to company policies; and providing accurate and timely inventory reports.

Qualifications and requirements include: being at least 18 years old; knowledge of OMS software and warehouse management systems; strong organizational and time-management skills; ability to lead a team, provide training, and resolve personnel issues; excellent communication and interpersonal skills; ability to work under pressure; knowledge of inventory management practices; basic understanding of safety protocols; and ability to lift and move products up to 50 lbs and stand for extended periods.

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender's store.