Lead Associate - Fulfillment Operations

Lead Associate - Fulfillment Operations

The Fulfillment Lead supports the day-to-day operations of the fulfillment facility, ensuring smooth, efficient, and accurate order processing. This role involves assisting with the supervision and training of associates, overseeing inventory control, managing the fulfillment processes from receiving to shipping, and ensuring adherence to company policies and procedures. The Fulfillment Lead collaborates with various departments, including Customer Service, to maintain facility appearance, manage shipments, and address operational issues. The ideal candidate is highly organized, proactive, and capable of providing leadership in a dynamic environment. This role reports to the Fulfillment Manager.

Duties and Responsibilities

• Support the "Cavender's Culture" and drive our Mission, Vision, and Values.
• Support the daily operations of the fulfillment facility, ensuring timely and accurate order processing.
• Assist with opening and closing the facility, ensuring smooth transitions between shifts and adherence to all operational procedures.
• Maintain a solid understanding of the Order Management System (OMS), ensuring associates follow procedures for receiving, tagging, putaway, and order fulfillment.
• Supervise and guide fulfillment associates to ensure adherence to company policies and best practices in all fulfillment processes.
• Assist in training new and existing associates on operational procedures, safety protocols, and quality standards.
• Monitor the inventory movement in and out of the OMS, ensuring accurate product location codes (LOCs) and proper stock levels.
• Oversee the transfer of products within the facility and ensure accurate updates in the system for all internal and external movements.
• Manage returns processing, ensuring defective or unordered merchandise is promptly handled and vendor claims are processed efficiently.
• Ensure proper packaging practices are followed to reduce unnecessary freight charges and prevent product damage.
• Assist with maintaining inventory accuracy by performing audits and ensuring inventory discrepancies are resolved quickly.
• Provide support for addressing any shipping errors, ensuring that shipments are accurate, well-packaged, and shipped on time.
• Collaborate with the Customer Service Manager to maintain the interior and exterior appearance of the facility, including personnel appearance.
• Assist in filing carrier claims, ensuring prompt resolution and forwarding of any reimbursements to the Finance team.
• Perform weekly audits of orders to ensure fulfillment associates meet productivity and accuracy standards.
• Submit suggestions for process improvements to the Fulfillment Manager in order to increase operational efficiency.
• Maintain professional relationships with departments, vendors, and carriers, ensuring smooth communication and operational flow.
• Adhere to company policies, ensuring safety standards and security protocols are followed at all times.
• Provide accurate and timely inventory reports to the general office as requested.
• Perform miscellaneous duties as assigned by supervisors, contributing to the overall efficiency of the fulfillment operation.

Qualifications and Requirements

• Must be at least 18 years old.
• Knowledge of OMS software and warehouse management systems.
• Strong organizational and time-management skills.
• Ability to lead a team, provide training, and resolve personnel issues.
• Excellent communication and interpersonal skills.
• Ability to work under pressure during peak seasons and adapt to changing priorities.
• Knowledge of inventory management practices and shrinkage control measures.
• Basic understanding of safety protocols in a warehouse or fulfillment environment.
• Ability to lift and move products up to 50 lbs and stand for extended periods.

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender's store.