Senior Technical Support Engineer

Senior Technical Support Engineer

Paris - Hybrid

Do you want to help shape software that affects thousands of lives?

We are ranked as the UK's #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business.

Purpose

The key areas of responsibility for the Technical Support Analyst include:

• Technical Customer Support
• Leadership & Coaching
• Business Process Improvement and Systems

Essential Skills:

• Excellent I.T skills and knowledge
• Strong communication and customer service skills. Must be confident speaking to customers and stakeholders face to face; over the telephone and email
• A minimum of 1 years' experience in a technical support role
• A good knowledge of MS Office Applications
• Understanding and operating within Service Level Agreements, targets and meeting KPI's
• Build and maintain good relationships with customers and colleagues
• Creative and innovative problem solver
• The ability to grasp new concepts quickly
• Good Time Management skills
• A team player, with a strong work ethic and the ability to work as part of a team as well as on their own

Desirable Skills:

Knowledge of all or any the following technologies is advantageous:

• Associate (or higher) degree in computer science or equivalent
• Microsoft Server and Desktop Operating Systems
• Networks and communication protocols
• Active Directory
• Terminal Server
• MS SQL Server
• Mobile Applications (Android and iOS)
• Understanding of SaaS, hosted applications, cellular and internet network services and hardware
• ITIL certified

Competencies:

• You'll be inspired by delivering excellent customer service
• You'll want to be part of something special and contribute to the success of the team
• You'll have great problem-solving skills with the ability to proactively and quickly generate innovative ideas and solutions
• Be curious and follow tickets with 2nd & 3rd line to aid development and understanding of technical product knowledge
• Desire and ability to keep up to date with the latest technology advancements, specifically with Microsoft desktops and server operating systems
• Willingness to continuously develop own knowledge and skills and share knowledge with colleagues for the benefit of customers and the organisation
• You'll have a determined and persistent desire to hit targets and SLA's
• Excellent planning and organisational skills to successfully manage competing demands, with excellent time management and the ability to remain calm and objective under pressure
• Exceptional attention to detail

Champion the Support Team

• A can-do attitude and willingness to learn about Causeway's products and technology quickly
• You will enjoy interacting with customers and have first class communication skills; able to listen, question and provide accurate and clear responses and solutions
• You'll have the ability to adapt your style to your audience and convey technical terms to a potentially non-technical audience
• You will be enthusiastic, energetic, honest, helpful and committed to achieving amazing results, making an impact and delighting our customers

What you get from us:

If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.

Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

We are United. As part of a team, we're better together.

We are Agile. Be the change, we're on a journey.

We are Trusted. Do the right thing, we own this.

We are Driven. Get stuck in, we make it happen.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.