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Technical Support Officer

Support clients by resolving technical issues and maintaining system reliability
Lagos
1 month ago
Catilas Resources

Catilas Resources

A Nigerian talent acquisition and human resources consulting firm specializing in recruitment, training, and HR consulting services.

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Technical Support Officer

We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction.

Objectives of This Role

  • Resolve support tickets quickly and professionally.
  • Assist with DevOps and QA tasks.
  • Help maintain platform documentation and reliability.

Your Tasks

  • Monitor infrastructure and application performance.
  • Assist in deployment processes and rollback procedures.
  • Respond to client requests and escalate complex issues.
  • Maintain internal FAQs and knowledge base.
  • Help test new configurations and automation scripts.
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Technical Support Officer
Lagos
Support
About Catilas Resources
A Nigerian talent acquisition and human resources consulting firm specializing in recruitment, training, and HR consulting services.