Director I, US People Operations & Partnership - (US Only)

Strategic Human Resources Leadership

Roles and Key Responsibilities:

• Provide strategic coaching and leadership to guide the US/Global Department Operations team in understanding and implementing company policies and HR practices related to performance, discipline, safeguarding, positive employee relations and related topics.
• Coach and guide HR Business partner team of professionals regarding positive employee relations, compliance, employee engagement, performance management, and the training and development of employees.
• Serve as a senior Business Partner for leaders on the US Payroll and Global Divisions
• Assist in the development and implementation of training to ensure company culture that embraces compliance as a means to improve employee relations and engagement, enhance team morale and improve agency performance in support of 2030 strategy.
• Partner with Director, Global People Operations & Partnership to effectively support the employee relations and safeguarding processes through all employee relations actions including performance management and investigations. Oversee and ensure that where discipline and/or termination is necessary that there is adherence to decision making process.
• Foster positive employee relations throughout the company by identifying, developing and driving philosophies and programs to improve employee engagement in the US workplace.
• Serve as a thought partner to develop, implement, maintain, and regularly assess key US policies and procedures to identify risk-issues, mitigate identified risks, and to meet government, sector, donor and agency compliance requirements, policies and standard processes.
• Continually monitor agency policies and procedures and maintain current working knowledge of various laws, regulations, and industry guidance that may affect agency-wide compliance program.
• Collaborate with Director, Global Employment Compliance and other personnel to identify and provide ongoing risk assessment of existing and emerging business practices for potential areas of compliance vulnerability and develop/implement preventive action plans to help maintain compliance, and where necessary develop and implement corrective action plans for the resolution of issues.
• Initiate compliance audits and provide regular updates and reports to the senior management on the operation and progress of compliance efforts and initiatives, audit findings, investigation outcomes, and project status updates.
• Provide guidance, coaching and consultation to the People Operations teams to ensure all Standard Operating Procedures and Payroll processing has been completed
• Continuously review HR processes and data workflows to identify opportunities for automation, efficiency improvements, and cost savings, collaborating with GKIM and GPR HRIS where appropriate.
• Establish and enforce data integrity protocols to ensure accuracy and reliability of HR data in alignment with regulatory requirements, organization policy, and best practices related to HR data privacy and compliance.
• Communicate with employees regarding employee relations concerns; provide guidance and recommendations for resolution of issues.
• Counsel employees, managers, and HR professionals on concerns related to applicable US EEO laws including Title VII, the ADA, ADEA, FLSA, FMLA, State Leave, and other similar federal and state laws in 60 countries and in the US.
• Manage expatriate compensation administration including allowances, internal mobility and relocations.

Preferred Qualifications

• Masters Degree in Human Resources or closely related field
• Experience in NGO

Travel: At this time, travel when required. When feasible in the future, regular periodic travel to CRS headquarters in Baltimore, Maryland.

Knowledge, Skills and Abilities

• Strong knowledge of US federal and state employment laws and global compliance requirements in the countries where we work
• Strong verbal and written communication skills; strong editor and proofreader
• Excellent interpersonal, problem-solving, and strong critical thinking and analytical skills
• Exceptional listening and complex issue evaluation skills, attention to detail
• Ability to manage multiple projects in a fast-paced environment
• Must be able to handle confidential matters with discretion
• Ethical, with a commitment to agency values