Person Centered Planning Manager - Gallagher Services

Person Centered Planning Manager - Gallagher Services

Job Category: Professional & Management

Location: Lutherville Timonium, MD 21093, USA

Salary: $68k

The work schedule is Monday - Friday, 8:00 AM - 4:00 PM.

Job Duties & Responsibilities:

• Directly supervises PCP Specialists, including performance management, training, coaching, and ongoing support to ensure consistency and quality in person-centered practices.
• Reviews and approves Service and Provider Implementation Plans (SIP/PIP) to ensure alignment with individual goals, regulations, and best practices.
• Accurately completes and submits required funding documents for services and plan approvals in the LTSS system, ensuring compliance with timelines and program requirements.
• Oversees and tracks the person-centered planning process for people supported, ensuring accurate implementation, documentation, and reporting within the iCareManager (iCM) system.
• Completes required pre-planning tools such as the Detailed Service Authorization Tool (DSAT) and support ongoing training as per regulatory requirements.
• Monitors and maintains compliance of individual files in iCareManager (iCM) with state, federal, and agency standards, maintaining accountability for accuracy, timeliness, and regulatory adherence.
• Collects, coordinates, and reviews all relevant assessments and documentation required for PCP development, including HRST, SIS, NPOC, and behavior plans, maintaining responsibility for accuracy, completeness, and alignment with individual needs.
• Completes required pre-planning tools, such as the Detailed Service Authorization Tool (DSAT), and supports ongoing training as per regulatory requirements, maintaining accountability for accuracy, compliance, and ensuring staff are equipped to achieve positive outcomes.
• Ensures the DSAT and all other required documentation are accurately completed and submitted to the DDA within required timeframes, maintaining accountability for compliance with regulatory standards, timeliness, and the integrity of submitted information.
• Completes 90-day reviews and ensures effective ongoing monitoring of plan implementation, maintaining accountability for compliance with standards, timely follow-up, and achieving measurable outcomes aligned with individual goals.
• Collaborates with the Program Director or designee to review and monitor service authorizations in LTSS for accuracy and compliance, maintaining responsibility for timely resolution of discrepancies and ensuring individuals receive appropriate services and supports.
• Tracks the flow of plans through the LTSS system and responds to requests for additional information as necessary, ensuring accountability for timeliness, accuracy, and continuity of services to achieve intended outcomes.
• Conducts Council for Quality and Leadership (CQL) Personal Outcome Measure (POM) interviews and assessments as needed, ensuring accurate completion, compliance with CQL standards, and accountability for maintaining the integrity, reliability, and usefulness of assessment results.
• Utilizes the iCareManager system to track, report, and analyze PCP progress and outcomes, maintaining accountability for accurate data management and ensuring information is used to support compliance, informed decision-making, and achievement of individual goals.
• Supports Direct Support Professionals (DSPs) through training and coaching to ensure proper implementation of individual outcomes and supports, maintaining accountability for staff competency and promoting successful achievement of person-centered goals.
• Collaborates with the finance department to identify and resolve LTSS billing or authorization discrepancies, maintaining accountability for accuracy, compliance with funding requirements, and timely resolution to ensure continuity of services and proper reimbursement outcomes.
• Initiates and follows up on funding requests with the Coordination of Community Services (CCS) for new or modified services, ensuring accountability for timeliness, accuracy, and successful acquisition of resources to meet individual needs and outcomes.

Education & Experience Requirements:

• Bachelor's degree in the field of psychology, human services, or education, or a related field.
• Three (3) years of professional experience delivering community-based services to people with intellectual and developmental disabilities, some experience in billing and finance. Experience may be substituted for education on a 2:1 basis.
• Knowledge of Code of Maryland Regulations (COMAR) & Home and Community Based Services (HCBS) Final Rule, waiver and service definitions and regulations, guidelines, procedures &

Required Skills & Abilities:

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integrity.
• Possesses the ability to influence and engage staff, fostering motivation and teamwork.
• Displays advanced reasoning abilities and sound judgment, maintaining accountability for effective decision-making, problem-solving, and ensuring actions align with organizational standards and positive outcomes.
• Possesses advanced written and verbal communication skills, using person-first language and strong interpersonal abilities to ensure clear, respectful, and effective interactions. Takes ownership for communicating with accuracy, empathy, and professionalism.
• Demonstrates excellent time-management and organizational skills, maintaining accountability for meeting or exceeding deadlines, prioritizing tasks effectively, and ensuring accuracy through strong attention to detail.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Physical Requirements & Work Environment:

• Flexibility may be required to work beyond standard hours, including weekends and holidays, as needed.
• Hybrid work options are available, contingent upon business needs and performance expectations in alignment with the Agency's policy upon successful completion of a 6-month introductory period.
• Adjusting or moving objects up to 25 lbs. in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers' ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

Catholic Charities Commitments & Inclusivity:

Catholic Charities is committed to creating an environment where we are focused on mission, culture, and sense of belonging and is proud to be an equal opportunity employer. Catholic Charities recruits, employs, trains, and promotes without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#CCMD23