Territory Machine Service Representative

Territory Machine Service Representative

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You'll Do

• Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
• Build dealer's technical capabilities to identify and repair product deficiencies.
• Provide technical guidance and counsel to dealers on presentations designed to inform customers of service advantages. Mentor team members on communication, problem solving and sharing technical expertise.
• Direct dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

What You Have (Core Skills)

• Extensive customer focus experience, including field facing /dealer experience, where you've demonstrated your knowledge of the values and practices that align with customer (internal and external) and dealer needs with satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
• Extensive experience in technical and service excellence that demonstrates your understanding of Caterpillar technologies and ability to provide solutions to technical challenges coupled with the ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Extensive experience where you have demonstrated your understanding of effective communication concepts, tools and techniques including listening and presentation skills.
• Expertise in problem solving demonstrated through your depth of knowledge and application of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.

Top Candidates Will Also Have

• A bachelor's degree from an accredited college or university
• Shop/machine maintenance experience, ideally working with dealer ship leading to extensive service knowledge/capabilities

Additional Details

• Location: Toronto, ON Canada
• This position requires up to 50% travel
• A company vehicle and cell phone stipend are provided
• When not traveling, this position will be required to work from the Toronto office
• Domestic relocation assistance is available for this position
• Visa sponsorship is not available

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.