Technical Sales Support Engineer

Technical Sales Support Engineer – Power Systems

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Overview:

We are seeking a dynamic and technically proficient professional to join our team as a Technical Sales Support Engineer.

This individual contributor role combines responsibilities of application engineering, technical sales support, and customer engagement for power generation systems. The ideal candidate will have deep expertise in electrical systems, generator set applications, and a passion for delivering customer-centric solutions.

Key Responsibilities:

Technical Sales & Application Engineering:

• Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV).
• Lead product sizing, selection, and application engineering for generator systems.
• Develop technical proposals and respond to RFPs and tenders.
• Conduct product demonstrations and presentations to customers and consultants.
• Understand customer requirements and recommend tailored solutions.
• Respond to dealer inquiries on Electric Power products, from basic to complex.
• Develop quotations for custom solutions beyond standard offerings.
• Provide project-specific technical guidance and interface with core engineering teams.
• Interpret tender specifications and coordinate with engineering to produce submittal documents.

Customer & Dealer Engagement:

• Build and maintain strong relationships with dealers, consultants, etc.
• Act as a liaison between sales, engineering, and product development teams.
• Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements.
• Collaborate with sales teams to understand customer needs and propose tailored solutions.
• Support business development efforts by identifying opportunities and technical differentiators.

System Design & Integration:

• Design single-line diagrams, network layouts, and interconnection wiring for generator and switchgear systems.
• Integrate third party controllers such as DSE, DEIF, ComAp, etc. and develop control systems.
• Support remote monitoring systems using Modbus RS485/TCPIP protocols.

Training & Documentation:

• Develop technical documentation, training materials, and reference white papers.
• Deliver product application training to internal teams and external stakeholders.

Qualifications:

Required:

• Bachelor's degree in electrical engineering.
• Minimum 8–10 years of experience in power systems, generator applications, or related fields.
• Strong technical knowledge of genset controllers, synchronization, paralleling schemes, and electrical system architecture.
• Excellent communication and interpersonal skills.
• Ability to translate complex technical concepts for non-technical audiences.
• Advanced English

Preferred:

• Prior field experience with customers, dealers, or distributors.
• Experience in managing compliance, industry trends, and regulatory changes.
• Prior experience in turnkey project execution, including site testing, commissioning, and aftermarket service

Additional Information:

This job requires 5 days working from the office.

Willingness to travel up to 25% of the time.

Some of the offered benefits:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Caterpillar reserves the right to change or modify benefits at any time, subject to prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels, and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process.