Sr Field Sales Support Engineer

Senior Field Sales Support Engineer

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Senior Field Sales Support Engineer for Resource Industries Aftermarket serves as the primary aftermarket sales expert for Electric Rope Shovels and Draglines across all of Canada. This role is instrumental in driving growth by developing and executing strategic go-to-market plans in collaboration with dealers, customers, product groups, and internal business partners.

What You Will Do:

Strategic Alignment & Execution: Align aftermarket service strategies with sales execution plans to drive growth throughout the Canadian market.

Consultation & Collaboration: Engage with dealers, customers, and internal stakeholders to gather Voice of Dealer (VOD) and Voice of Customer (VOC) insights for new product introductions and distribution strategies.

Customer-Centric Solutions: Design and implement tailored solutions that support service growth and meet evolving customer needs across diverse regions in Canada.

Sales Enablement: Guide and train dealer sales teams to enhance capabilities and prepare for future industry demands.

Market Intelligence & Analysis:

• Identify challenges and develop actionable strategies to support growth and turnaround initiatives.
• Recommend market-driven parts targets and sales strategies to meet volume and share objectives.
• Analyze key competitors to uncover strengths, weaknesses, and competitive tactics.

Program Development: Support the creation of marketing programs and Customer Value Agreements that drive measurable results.

Cross-Cultural Collaboration: Work effectively with diverse teams and stakeholders, demonstrating strong influence and conflict resolution skills.

What Skills You Will Have:

Value Selling: Highly knowledgeable of the value and benefits of Caterpillar Electric Rope Shovel and Dragline products, with the ability to align customers' needs or requirements with Caterpillar's solutions. This role benefits from direct sales experience and a background working with or for Caterpillar Dealers, mines, or mining contractors —bringing you to the top of our list.

Customer Focus: Brings a strong background in mining applications, a deep understanding of life cycle costs, and awareness of the mining industry and marketplace needs—essential for building trust and long-term customer relationships.

Project Management: Demonstrates creativity, innovation, and strong business acumen. Shows sensitivity to dealer and customer financial impacts, ensuring that technical solutions are both effective and commercially viable.

Effective Communications: Capable of clearly transmitting, receiving, and interpreting ideas, information, and customer needs—ensuring alignment between Caterpillar's offerings and dealer/customer expectations.

Problem Solving: Applies proven approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process challenges. Uses problem-solving skills effectively across diverse technical and customer-facing situations.

Additional Information:

The primary location for this position is Edmonton, Alberta.

Domestic relocation assistance is not available.

This position may require 25 – 50 % travel.

Sponsorship is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Defined Contribution Pension Plan
• Employee Share Purchase Plan
• Short and long-term disability coverage
• Life Insurance
• Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines.

Summary Pay Range: $119,880 - $149,760

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.