Service Information Developer

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

To electronically develop and reformat Electrical and Hydraulic schematics of Caterpillar machines and engines for delivery via the Service Information System (SIS2.0 & SIS2Go) to dealers and customers worldwide. Also understand the Caterpillar worldwide dealer technician's need and check the various service information deliverables developed by other authors.

What You Will Do

• This position is developer level career progression, which requires increasing authoring, product knowledge and understanding of Caterpillar field service technician's need.
• Service information Specialist utilize the Adobe Illustrator, Teamcenter, Advanced Content Manager (ACM) to develop and electronically author a variety of service information types used to operate, maintain, and repair Caterpillar equipment.
• Assignments support both new and noncurrent product design.
• Service information products that are produced by this role have significant impact on efficiency and profitability of dealer service operations.

What You Have

Customer Focus: Service information Specialist will be responsible for product support Electrical and Hydraulic schematics. Individual will have continuous interaction with Project leaders and Product design, support Engineers and the use of a variety of corporate systems and resources.

Problem Solving: Knowledge of Caterpillar equipment's service technicians need, tools, techniques for recognizing, anticipating, and resolving service information document problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge: 1. Identifies and documents specific problems and resolution alternatives. 2. Examines a specific problem and understands the perspective of Caterpillar equipment's service technicians. 3. Develops alternative techniques for assessing accuracy and relevance of information.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: 1. Provides prompt and effective responses to service technicians requests and interactions. 2. Monitors service technicians' satisfaction levels through SIS feedback tickets on a regular basis. 3. Alerts own team to problems in Service technicians' satisfaction.

Technical Excellence: Knowledge of a Servicing Caterpillar equipment; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge: 1. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. 2. Effectively performs the technical job aspects, continuously building knowledge and keeping up to date on technical and procedural job components.

Background / Experience

People from Caterpillar equipment servicing background with excellent English communication and computer knowledge will be given first preference. Candidates must have a customer focus, a strong team player and have the ability and desire to learn complex technologies, interpersonal skills, and mentoring skills.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.