Sales Support Representative

Caterpillar Inc. Sales Support Representative

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The EEA Sales Support Representative provides operational, administrative, and sales support to Territory Managers across the EEA region. The role ensures smooth execution of the end-to-end sales and credit process, high-quality customer and dealer experience, and strong compliance with internal policies and regulatory requirements. This position requires accuracy, strong time management, and the ability to learn processes quickly in a dynamic, international environment.

Responsibilities

• Support Territory Managers primarily in Romania with day-to-day operational tasks (the support might be extended for other EEA countries)
• Ensure accuracy and completeness of all information submitted for credit review (including financial information, KYC/AML documents and internal forms)
• Enter Partners, assets, and transaction data into internal systems
• Handle ad-hoc requests such as recalculations and status checks.
• Communicate with customers and dealer partners regarding required documentation and life of the deal
• Prepare quotations in line with current products, pricing parameters, policies, and approvals.

Compliance & Operational Quality

• Ensure adherence to procedures, controls, and audit requirements across all supported markets.
• Maintain accurate and up-to-date records in internal systems.
• Report discrepancies and escalate potential risks to the appropriate teams.

Internal Coordination & Process Improvement

• Collaborate with Sales, Credit, Legal, Compliance and Customer Service, and other supporting teams
• Proactively identify process gaps and suggest improvements.
• Participate in regional initiatives, system testing, or updates to policies and procedures.
• Provide support during seasonal peaks, vacation coverage, and cross-country workload balancing.

Skills Required

Must-Have

• Very good command of English (spoken and written)
• Strong analytical and administrative skills, with high attention to detail.
• Ability to learn processes and systems quickly ("learning agility").
• Strong time-management skills and ability to prioritize in a fast-paced environment.
• Experience in customer service, sales support, finance, leasing, banking, or similar administrative roles.
• Solid knowledge of MS Office (Excel, Outlook, Word); experience with CRM or workflow systems is a plus.
• Team-oriented mindset and proactive communication style.

Nice-to-Have

• Previous experience in financial services, leasing, or equipment finance.
• Understanding basic credit or KYC/AML principles.
• Experience working with regional/multinational teams.
• Familiarity with dealer networks or B2B sales processes

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.