Sales Support Manager

Manager, Sales Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The Manager, Sales Support is responsible for leading the development and execution of the commercial strategy for assigned products and/or markets. This role requires a strategic mindset, exceptional leadership abilities, and a deep understanding of sales environments to drive business growth and customer satisfaction.

Responsibilities:

• Conducting in-depth analysis of organizational strengths and weaknesses, proactively responding to market opportunities and challenges in the sales environment.
• Supervising and coordinating daily activities of staff engaged in promoting and selling products, while ensuring efficient resolution of customer complaints and concerns.
• Designing, implementing, and managing sales programs in alignment with both long-term and short-term sales strategies; establishing robust training and development programs for the sales team.
• Directing and motivating the sales force to achieve ambitious sales and profit targets; determining competitive discount rates and pricing strategies.

Educational Requirements:

• Bachelor's Degree in Business Administration, Marketing, Commerce, or a related field.
• Must have the ownership of a Territory executing commercial activities such as strategic metrics (new business, PODD, aftermarket)
• Fluent English

Skills:

• Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs. Leverages customer insights to develop tailored solutions, regularly engages with clients, and actively seeks feedback to enhance satisfaction.
• Industry Knowledge: Possesses up-to-date knowledge of industry trends, regulatory requirements, flagship products and services. Actively participates in professional associations and stays informed through industry publications.
• Decision Making & Critical Thinking: Applies advanced analytical skills to evaluate situations, organize information, and make informed decisions. Assesses risks and benefits and considers alternative strategies for optimal outcomes.
• Effective Communication: Excels in both written and verbal communication, adapting messaging for diverse audiences. Provides constructive feedback, employs persuasive techniques, and communicates assertively and empathetically at all organizational levels.
• Relationship Management: Builds and maintains strong working relationships with clients, vendors, and colleagues. Responds promptly to client needs, monitors satisfaction, and addresses critical issues to foster long-term partnerships.

Top Candidates also have:

• Master's degree in a related field and relevant professional certifications
• Supervisor / Leadership skills

Additional Information:

• Location: Santa Catarina, Nuevo Leon
• This position is five-day a week in-office model.
• This position will have 65% domestic and international travel.
• Active passport and USA visa are required
• Sponsorship for foreign candidates is not available.
• Domestic Relocation assistance is available for this position.
• Do not forget to include a resumé in English in your profile in Workday.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.