(remote) Electrification Product Support Field Engineer - Remote Eligible

Electrification Product Support Field Engineer

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electrification + Energy Solutions

Caterpillar's Electrification & Energy Solutions (E&ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

Job Summary

The Electrification Product Support Field Engineer will support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

What You Will Do

• Understand and apply electrical incident energies and proper use of PPE
• Work side by side with dealers to educate and support troubleshooting issues, answer technical inquiries, and resolve field issues
• Diagnose, repair, and rebuild of electrification product(s) at designated repair areas
• Communicate site advanced power product issues
• Facilitate the return of Failed Parts to the factory for further analysis
• CPI support: Identify, testing, data collection, and implementation of ICA's/PCA's
• Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters
• Perform validation of procedures and identify improvements to Product Support Literature
• Identify and document early product issues and improvement opportunities
• Ability to keep customers properly informed during repairs

What You Have

Troubleshooting Technical Problems: Extensive experience and knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.

• Resolves difficult or high-impact equipment and systems problems.
• Coaches others how to resolve integration or communications problems in multi-vendor environment.
• Applies specific techniques for isolating a problem and defining resolution approach.
• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.
• Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
• Applies specific techniques for isolating a problem and defining resolution approach.
• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Shares customer passion for electrification and decarbonization needs.
• Communicates the importance of customer needs/expectations and commits to resolving them.

Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Follows proper data gathering and analysis processes and policies.
• Participates in gathering and sharing an organization's data based on requirements.
• Utilizes basic data collection and evaluation tools and techniques.

Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Must be a proven self-starter to travel alone and train dealer technicians in the field
• Assesses and validates decision options and predicts their potential impact.

Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Writes trip reports for every trip to document and train team.
• Works well with others in a collaborative supportive manner

Additional Information

• This position will be remote and can sit anywhere within the US, with preference for candidates sitting in the western part of the US.
• Sponsorship is not available for this position
• Relocation assistance is not offered for this position
• Travel expected up to 50% - 80% (domestic and international)

Summary Pay Range: $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.