Product Support Specialist

Product Support Specialist

Your Work Shapes The World At Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About The Electric Power Division

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary

As a Product Support Specialist, you will provide technical assistance for both standard and non-standard systems, warranty efforts, and remedial repairs. Will be under the general supervision of the Customer Manager.

What You Will Do

In a call center environment provide technical support, troubleshooting, and resolve urgent technical issues help requests via email, CRM, and/or by phone.

Complete tickets, weekly time sheets, expenses, and/or project in a timely manner.

Stay current with training on all new and updated systems and equipment.

Assists with Parts Ordering and Warranty Analysis.

Assists with developing training materials and training users on software and hardware.

Possesses a thorough knowledge of ATS, Switchgear, and other systems. Monitor status of Helpdesk Tickets, CAT-ISO (RFQ and Orders), and SWGR_DPSC@cat.com.

Identifies and escalates complex issues to management.

Effectively deliver professional development training to groups and individuals in an engaging, informative manner.

Facilitate training in various formats, including workshops, webinars, and small groups sessions.

Deliver interactive and engaging learning experiences to encourage participation and skill development.

Gather feedback from participants and stakeholders to continuously improve training programs.

Participate in train-the-trainer sessions with working group members, leaders, and others in the organization to adapt our new and existing training programs.

Plan, develop and implement comprehensive professional development and training plans/programs.

Develop training manuals, visual aids and other program material to support learning and development initiatives.

What You Will Have

High School diploma or GED.

Experience working in the customer service industry, problem solving trouble shooting, training, and/or mechanical assembly.

Beginner to intermediate knowledge of Microsoft Office.

Ability to work well in a team environment.

Top Candidates Will Have

Ability to understand, assemble and/or wire to diagrams / schematics with precise detail.

Fluent Spanish speaker looking to excel in a role that thrives on client interaction.

Previous training experience.

Physical Requirements

Ability to sit and/or stand for prolonged periods.

Ability to perform repetitive operations.

Ability to lift to 35 lbs.

Shift

Monday through Friday; 8AM – 5PM. Additional overtime based on business needs.

Additional Information

Resumes are highly encouraged for all applications.

Relocation assistance is not available for this position.

Summary Pay Range: $27.25 - $35.45 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates: August 5, 2025 - August 12, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.