Product Service Specialist (fixed - term)

Product Support

Your work shapes the world at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It is your time!

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don't forget to include a résumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any updates to your status.

Role Definition

Supports new products or changes to existing products.

What will you do:

- Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America's dealer and distributor networks.

- Act as a strong advocate for both customers and dealers, ensuring their product issues are effectively resolved to maximize machine uptime.

- Identify and lead process improvements to increase team efficiency, quality, and velocity.

- Initiate action for product improvements within the service team and act as the conduit for information flow between the dealer and engineering.

Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Basic requirements:

- Bachelor's degree

- Pre Advanced English

- Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution

Top candidates will also have:

- Experience diagnosing and troubleshooting diesel engine and aftertreatment related issues.

- Previous assignments in a customer or dealer facing role supporting the service of equipment.

Additional Information:

- Up to 10% domestic and international travel required.

- This is a fixed-term position.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location