Parts & Service Consultant (rebuild)

Rebuild Consultant

When you join Caterpillar, you're joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Global Service team enables a differentiated and superior customer service experience, resulting in sustainable and profitable services growth with a focus on safety, quality, and efficiency. The goal is to enable both dealer and customer service success by leveraging digital capabilities, technology, world-class training, and accurate service information to deliver the desired outcomes.

We are currently seeking a Rebuild Consultant to join the Global Service Rebuilds team. You will have the responsibility to lead projects that expand rebuild coverage or offerings that align with OLGA opportunities, develop new rebuild products, support dealer inquiries, coordinate with Product Groups on new products and implement process improvements. The successful candidate will serve as an experienced contributor to projects that are complex in nature, working with individuals and teams across global sites and Cat dealers.

As a Rebuild Consultant you will manage and consult on rebuild options and program requirements for the Cat Certified Rebuild (CCR) program within the Global Service Department and other rebuild options such as Cat Dealer Rebuilds (CDR) from Cat Financial. Tasks will include:

• Determining the guidance for what rebuild options are identified as required or optional for CCR requirements to ensure the performance and second life of Cat equipment.
• Determining the criteria for what products are eligible for each respective rebuild program.
• Managing and consulting on service options and program requirements for the CCR, CDR or other rebuild programs.
• Managing the planning, organization, implementation of CCR new model requests and product additions to the Rebuilds program.
• Evaluating existing processes and providing lean initiatives.
• Providing regular, concise & effective communication with a range of stakeholders, peers, and dealer personnel.
• Leading project(s) that will define what all the different rebuild programs: scope, requirements, and collaborating with the respective product group service engineers and verticals such as CI, RI or E/T, Marketing & Brand.
• Focusing on process improvements related to automated authoring and integration with other repair option development or quoting processes.
• Collaborating with Cat Insurance Services and Global Warranty on establishing coverages for both warranty and Equipment Protection Plans (EPP).
• Being capable of understanding technical issues as they arise (this is considered both an internal and external rebuild technical expert and is responsible for maintaining and developing all rebuild requirements and resolution on technical inquiries).
• Fulfilling continuous learning on the Caterpillar product line.

Basic Requirements:

• Education Requirement: Marketing, Engineering or Technical field degree though other qualifications or experience are equally valued (5+ years of working experience will be accepted in lieu of a degree)
• Technical Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Have/Preferred Skills:

• Strong mechanical aptitude
• Knowledge of Cat machines and engines, comprising of systems such as powertrain, hydraulic, electrical, cooling, fuel, braking, steering etc.
• Good understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive, etc.
• Understands the Caterpillar machine and engine parts product structure.
• Good understanding of Reuse & Salvage Guidelines.
• Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSPs
• Experience with dealer service data, SMCS codes, and standard jobs.
• Experience gained in service options development using SOC.
• Experience with Cat Calculator Web
• Experience developing Cat Certified Rebuild required parts lists for quoting.
• Experience with reading and interpreting Caterpillar engineering prints.
• Experience with SIS, RWA, EDS, NPR, HVC
• Accuracy and Attention to detail
• Analytical Thinking
• Decision Making and Critical Thinking
• Dealer quoting methodology.
• Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
• Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range: $110,520.00 - $165,840.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.