Order And Customer Service Analyst - Caterpillar Equipment Processing Center (EPC) EPC

Order And Customer Service Analyst

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.

As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.

What you will do:

• Order Management & Coordination
• Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
• Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
• Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
• Customer Service & Relationship Building
• Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
• Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
• Build and maintain strong relationships with internal and external stakeholders.
• Issue Resolution & Continuous Improvement
• Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
• Analyze data to identify opportunities for improvements and enhanced operational efficiency.
• General Support & Office Coordination
• Contribute to office management tasks and support cross-functional collaboration within the EPC team.

Basic Requirements:

• Customer focus driven, communication and management skills.
• Solution oriented, problem-solving skills and creative out of box-thinking.
• Self-driven, proactive and comfortable taking own initiatives.
• Structured and well detail oriented.
• A first experience with Salesforce, SAP and Microsoft office applications is highly desired.
• Languages: Fluent in English and Dutch (both written and verbal).

Education and Experience Requirements:

• Bachelor's degree preferred.
• 1–3 years of relevant experience in order management, customer service, or logistics preferred.

If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.