Marketing & Sales Operations Representative

Market And Sales Operations Representative (MSOR)

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Market and Sales Operations Representative (MSOR), you are primarily responsible to lead and deliver differentiated dealer capabilities with Cat dealers and Caterpillar industry partners to execute the Enterprise Strategy. This position will be based in Singapore and will be responsible for Tractors Singapore and Tractors Malaysia.

Key responsibilities will include:

• Lead and deliver differentiated dealer capabilities (fundamental and industry-specific)
• Developing industry, marketing and sales knowledge as well as a strong understanding of the Caterpillar Dealer network
• Drive strategic growth initiatives with Director Distribution to align with internal partners and dealers
• Counsel dealers on strategy development and drive disciplined dealer sales funnel management (people, process, systems)
• Champion customer experience and advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled solutions, etc
• Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales
• Consulting with dealers on process improvement methods and assisting with process evaluation
• Assisting dealers in business planning and on effectiveness of meeting expected business results
• Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Market and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.

Desired Skills and Experience:

• Customer Focus
• Problem Solving
• Effective Communications
• Relationship and Project Management
• Value Selling
• Analytical skills to interpret and understand data to drive actions
• Ability to work independently and influence others in a variety of work environments to build trust.
• Previous work experience in marketing and sales, product support, market development and eCommerce would be beneficial

Additional Info:

• This position requires working onsite five days a week.
• Must be willing to travel up to 40%.
• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.
• International Assignment is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.