IT Analyst Applications - Human Resources

HR Application Support Analyst

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As an HR Application Support Analyst, you will play a key role in supporting the day-to-day operations of multiple Human Resources (HR) applications. In this role, you'll analyze system issues, partner closely with IT teams and external vendors, and help resolve technical problems that impact HR operations. You will also support system upgrades and migrations while identifying opportunities to improve HR technology processes and service delivery.

What You Will Do:

• Provide day-to-day support and maintenance for a portfolio of HR applications
• Analyze user requests, diagnose system issues, research solutions, and resolve technical problems across HRIT-supported applications
• Serve as a liaison between HR and IT teams and act as a primary point of contact for the HRIT function
• Collaborate with Application Management Services vendors to resolve issues and identify enhancement opportunities
• Manage incident and problem tickets related to HR applications, ensuring timely resolution and clear communication
• Independently handle complex application and technical issues while driving process improvements
• Identify risks and opportunities and recommend process changes to enhance HR service delivery
• Perform integrated testing of system components, requiring careful planning and execution to ensure high-quality outcomes
• Partner with application owners to define project scope, estimate effort and cost, and obtain required approvals
• Support end users through documentation, training, and usability initiatives

What You Have:

HR Application & Systems Support: Experience supporting, maintaining, and troubleshooting HR-related applications, including incident management, system upgrades, and migrations across integrated HRIT environments.

Technical Analysis & Problem Resolution: Strong ability to analyze user requests, identify root causes, research solutions, and independently resolve complex application and technical issues.

Programming, Automation & Emerging Technologies: Working knowledge of programming languages such as Java, Python, and.NET, with exposure to or willingness to learn automation tools (Power Automate, UiPath, Automation Anywhere) and AI-enabled HR technologies.

Cross-Functional Collaboration & Communication: Proven ability to act as a liaison between HR, IT, and third-party vendors, translating business requirements into technical solutions and building effective working relationships.

Process Improvement & Enterprise Delivery: Experience identifying risks and opportunities, recommending process improvements, supporting integrated testing efforts, and operating within enterprise standards including security and data architecture principles.

Top Candidates Will Also:

• Bring a passion for technology and continuous learning, especially within the evolving HR technology landscape
• Have automation (RPA) experience or a strong willingness to learn tools such as Microsoft Flow, Automation Anywhere, or UiPath
• Possess experience building AI agents or AI-enabled HR tools
• Demonstrate excellent interpersonal skills with the ability to build strong relationships with business partners and vendors
• Have an understanding of, or willingness to learn, Snowflake architecture and design patterns
• Bring knowledge of enterprise security processes

Additional Info:

• Preferred locations for this role are East Peoria, IL or Dallas, TX
• This position requires working on-site five days per week
• Up to 10% travel may be required
• Relocation is not offered

Summary Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.