Field Service Engineer

Field Service Engineer

Our constantly growing team in Almaty, Kazakhstan is looking for a Field Service Engineer to support our customers located in the Eurasia & Turkey region. This position executes directs all activities and staff for technical field service programs for product (diesel – electric locomotive) commissioning & start up, troubleshooting & issue resolution, maintenance, repair, and overhauls.

What you will do:

• Performs commissioning and start up of the newly delivered products in the region.
• Advises the customers in troubleshooting and product problem resolution during the warranty and post warranty periods.
• Supports the customers in the region in maintenance, repair and overhauls of the products.
• Assists the customers in developing their service infrastructure; establishes and maintains the training readiness of their organization.
• Promotes the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
• Drives the development of work plans, schedules and evaluation criteria for field service activities, projects with the customers.

What you have:

Key skills for your successful assignment:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours, supported with excellent knowledge of English language.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional requirements:

• Bachelor's degree in Engineering – Mechanical or Electrical Engineering as preferred.
• 5+ years direct field experience working with/for Dealers and/or Customers.

Top candidates will also have:

• Prior experience in the railroad business segment
• Broad knowledge about diesel engines and power generators

Travel requirement: This role requires extensive business travels within the Eurasia & Turkey region. Working in customer locations on a rotational basis may also be required.

What you will get:

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

Due to the extensive travel requirement, we are offering an extra salary package – hardship premium and other additional financial and non-financial benefits.

Relocation support might be provided for those who are eligible.

Remote-work contract is possible for this position.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.