Customer Service Representative I

Sales Professional

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Professional with 4 to 7 years of experience in the oil and gas business supply chain, providing administrative and in-house support for the sales team. Responsible for strengthening customer relationships and improving customer experience, with a focus on new clients and driving a more robust commercial strategy.

Responsibilities

• Manage administrative tasks including invoicing, quotations, weekly reports, and maintaining schedules to support sales operations.
• Provide clients with timely updates on work orders and follow up on quotations to ensure smooth progress.
• Engage actively with new clients by monitoring and following up on open tenders, driving customer acquisition.
• Support and manage a back-office structure that enables a targeted sales force guided by a segmented commercial strategy across clients, regions, operations, and product portfolios.

Skill Descriptors

Customer Focus: builds and maintains positive client relationships with emphasis on meeting client needs.

Decision Making and Critical Thinking: Uses structured decision processes and understands decision boundaries within role scope.

Effective Communications: Communicates clearly, using appropriate language and non-verbal cues to enhance understanding.

Negotiating: Understands negotiation fundamentals and fosters trust in client/vendor discussions.

Relationship Management: Develops and nurtures productive business relationships with internal and external partners.

Account Management: Manages client accounts effectively, providing continuous support and service.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.