Application Support Analyst

Technical Application Support Analyst

Your work shapes the world at Caterpillar Inc.

Join Caterpillar’s Mining Technology Division and help shape the future for stronger communities through safer, smarter, and more sustainable mining. As part of a global and diverse team, you will become a crucial contributor to the success of the Caterpillar Technology Division by building meaningful relationships and providing our customers technical support for our industry-leading mining technology systems.

About Us: We’re a global company developing innovative software for the mining sector. Our culture, supported by our core values, maintains a friendly, collaborative team that depends on each other and allows for a balanced work-life, so we may thrive in the workplace. Based in Brisbane & Perth, this exciting position offers exposure to the mining sector within a friendly and dynamic team. We provide comprehensive training and opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite, with several paths for career growth through a structured development program to help you achieve the future you envision for yourself.

About You: You are a technical application support analyst with a talent for identifying and analyzing real-world problems. You think outside the box and enjoy working on a variety of challenges. As a self-starter, you take pride in seeing a solution through to completion. You value the quality of your work and enjoy collaborating with the wider team and customers to create the best solutions possible.

You will learn a unique skill set that spans the standard IT world with Caterpillar’s Mining Technology solutions and our technology partners. Your unique experience and skillset will enhance our global support community and improving our processes while expanding your global awareness. You take satisfaction in seeing a solution achieve its goal for our customers, with opportunities to enjoy occasional trips to site although not mandatory.

Learn more about the products you will have the opportunity to work with at Cat® MineStar™ Solutions.

Job Duties Include:

• Provide quality customer service for the MineStar software.
• Analyse data and logs, build test systems and recreate issues to test solutions.
• Troubleshoot the MineStar ecosystem to identify issues and provide temporary and permanent solutions to restore software functionality.
• Restore site services, resolve issues, and escalate to advanced support when needed.
• Provide rotational hotline coverage for MineStar Products.
• Build meaningful relationships with customers and dealers in your region.

Basic Qualifications:

• Critical thinking skills
• Complex problem-solving mindset
• Proven ability to learn technical knowledge with a process-oriented analytical approach
• Technical and/or Mining experience:
• Diploma/Certificate or extensive IT technical experience and/or
• On-site mining or Mining Dealer experience

Top Candidates May Also Have:

• Customer Support experience
• Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
• Mining experience working with Caterpillar machines

Additional Information:

• The location for this position is Brisbane, QLD
• This position may require up to 10% travel and support work at open pit and underground mine sites (optional)
• The global support team is responsible for 24/7/365 coverage, which will require a weekend day, on-call on rotation around every 6 weeks
• Working environment - 5 days (M-F) in the CBD office, 8am-4pm

Compensation & Benefits: Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• An inclusive workplace culture focused on quality, customer service, and the environment
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website.