IT Support Manager

IT Support Manager

We're a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We're looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionize the way our customers use technology.

The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally.

Responsibilities

Manage support staff

• Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently. Attend to all HR related staff functions i.e. leave applications, IR, recruitment and selection of staff. Continuously coach and motivate staff. Developing and implementing a comprehensive plan to secure our computing network. Travel to branches regionally in Southeast Asia

Manage support infrastructure regionally

• Maintain personal computers and IT equipment. Ensure hardware and software are up to date and functioning optimally. Ensure network and connectivity is functioning optimally. Assess support infrastructure current and future needs and plan accordingly. Asset Management and Procurement. Ensure all assets and inventory processed and documented. Perform monthly asset reviews for each branch. Procure assets according to branch and company procedure

Meet IT support service level agreements

• Oversee staff and incoming jobs. Prioritize accordingly to meet customer satisfaction standards. Plan and organize daily activities to ensure tasks are completed in time

Requirements

• Microsoft Certified Qualification
• IT Management Degree
• BSC in Computer Science (Preferred)
• 4 years previous Supervisor / Management experience
• 2 years Procurement and IT Asset Management experience
• 3 years Networking experience
• 3 years IT Security experience
• Effective verbal and written communication skills.