Job Title

Responsibilities:

Support Infrastructure Regionally

Proactively maintain branch equipment i.e., UPS, Switches, Wi-Fi, CCTV, Access Control.

Maintain personal computers, Laptops and IT equipment and Operating Systems (MS Windows and Office).

Basic command line proficiency in Linux is a plus.

Experience in Python is an additional asset.

Prior experience working in an international context is advantageous.

Proficiency in email management, Microsoft Outlook, email gateways (Microsoft Exchange/Zimbra).

Familiarity with Excel (basic proficiency), with an advanced skill set as a bonus.

Familiarity with any ticketing system is a beneficial skill.

User account management Active Directory / FreeIPA / IAM/ SAMBA AD.

End user VPN setup and Maintenance, 2FA.

Security tools End point protection (Sophos, Trend, Mimecast).

Meet IT Support Service Level Agreements

Prioritize accordingly to meet customer satisfaction standards.

Plan and organize daily activities to ensure tasks are completed in time.

Helpdesk Support Function

Action assigned tickets on Ticketing system.

Update tickets daily.

Give timely feedback.

Ensure that tickets are closed timeously with high quality service ensuring minimal comebacks.

Requirements:

Diploma or Bachelor Degree majoring in Computer Science, Information System and Informatics Engineering.

1-3 years of working experience in Technical support / IT Support / Desktop / Helpdesk experience.

Previous JIRA experience or similar ticketing system.

Knowledge of Active Directory, MS Office Suite.

Knowledge of Windows XP, Win 7, Win 8 and Win 10 &11.

IT Support