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Helpdesk Support Specialist (tech Support)
Troubleshoot and resolve technical issues for Cartrack hardware, software, and networking systems.
Junior
2 weeks ago
Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.
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Helpdesk Support Specialist (Tech Support)
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description:
- Troubleshoot and resolve technical issues related to hardware, software, and networking
- Install and configure hardware and software applications
- Monitor and maintain Cartrack application and systems to ensure their smooth functioning
- Collaborate with Global teams to implement and maintain IT projects
- Document technical procedures, user manuals, and FAQs
- Provide technical support for any IT related matters or issue
- Train users on the use of Cartrack applications and hardware
- Continuously update technical knowledge and skills
Requirements:
- Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
- Preferably with at least 2 years of related experience
- Proficient in written and spoken English to handle customer queries
- Must have a pleasant personality with high levels of motivation and enthusiasm
- Ability to work independently and as part of a team
- Willingness to work outside regular business hours as required
About Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.