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Head Of Operations (thailand)

Oversee and optimize all operational functions to enhance customer satisfaction and efficiency
Bangkok
Senior
22 hours agoBe an early applicant
Cartrack

Cartrack

A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.

Head Of Operations

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Head of Operations to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Operations Management

  • Oversee day-to-day operations to ensure efficiency and effectiveness across all business functions.
  • Optimize processes and resources to meet business objectives and maintain operational excellence.
  • Continuously develop and monitor key performance indicators (KPIs) to evaluate operational success.

After-Sales Support

  • Ensure a high level of customer satisfaction through effective after-sales services.
  • Lead and develop the after-sales support team to handle customer success and queries efficiently.
  • Implement feedback mechanisms to continuously improve customer service quality.

Technical Installations Management

  • Ensure efficient and timely scheduling of field technician schedules with customers
  • Oversee and implement quality control initiatives for all field work
  • Manage and feedback on routine fault finding for development improvement

Control Room Management

  • Oversee control room operations to ensure the smooth functioning of business-critical processes.
  • Implement systems and protocols to enhance monitoring, compliance, and efficiency.
  • Ensure data accuracy and the timely generation of reports for decision-making.

Team Leadership and Development

  • Build, mentor, and lead a high-performing team across sales, operations, and support functions.
  • Foster a positive and collaborative work environment.
  • Develop and implement training programs to enhance employee skills and performance.

Strategic Planning and Reporting

  • Collaborate with the regional/global leadership team to align country-specific strategies with organizational goals.
  • Prepare and present regular reports on operations performance, and customer satisfaction metrics.
  • Manage budgets, forecasts, and financial planning for the operations.

Requirements

  • National Senior Certificate or Degree.
  • Excellent analytical skills along with the ability to create and present detailed reports.
  • Large team management skills
  • Customer facing experience with strong negotiation skills.
  • Problem-solving attitude.
  • Adaptable.
  • Emotionally intelligent and Assertive.
  • Strong administration skills.
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Head Of Operations (thailand)
Bangkok
Operations
About Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.