Job Title

Troubleshoot and resolve technical issues related to hardware, software, and networking

Install and configure hardware and software applications

Monitor and maintain Cartrack application and systems to ensure their smooth functioning

Collaborate with Global teams to implement and maintain IT projects

Document technical procedures, user manuals, and FAQs

Provide technical support for any IT related matters or issue

Train users on the use of Cartrack applications and hardware

Continuously update technical knowledge and skills

Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Minimum of 2 years' experience

Understanding of Telematics is a plus!

Proficient in written and spoken English to handle customer queries

Must have a pleasant personality with high levels of motivation and enthusiasm

Ability to work independently and as part of a team

Willingness to work outside regular business hours as required

Customer Technical Support (2nd Level)