Express LUBE Service Advisor

Express Lube Service Advisor

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is hiring an Express Lube Service Advisor. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress. The role involves opening and processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum of two years of service-related experience, heavy equipment exposure, and a high school diploma or equivalent.

Requirements for the Service Advisor position include:

• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Must have an attention to detail.
• Working knowledge of the function and repair of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Service Advisor job, including the ability to sit or stand for prolonged periods of time. Able to lift, carry, and maneuver items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive compensation and benefits include:

• Health, dental, and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars, and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.