Electric POWER Generation (EPG) Service Manager

Electric Power Generation (EPG) Service Manager

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is hiring an Electric Power Generation (EPG) Service Manager in Elkridge, Maryland. The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints, and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at the highest possible percentage. Seeking candidates with previous experience leading and managing a team in a service industry; background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred; college/technical degree, or comparable industry experience, preferred.

Requirements for the EPG Service Manager position include:

• Dedicated self-starter with proven leadership and team management experience.
• Strong mechanical aptitude.
• Proficient in the use of a computer; able to adapt to changing technology.
• Must be able to work in a fast-paced environment, quickly evaluate facts, and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Physical requirements must be met for the EPG Service Manager job, including the ability to sit or stand for prolonged periods of time. Able to lift, carry, and maneuver items up to 20 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Starting Compensation Range: $85,000 – $115,000 per year

Actual base salary may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base salary, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Competitive Compensation and Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.
• Opportunities for overtime.
• Shift differential (if applicable).

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.