Operations Supervisor

Operations Supervisor

The Operations Supervisor is a key leadership role within a multi-client 3PL distribution environment, responsible for overseeing functions including picking, packing, kitting, and order fulfillment. This role ensures operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency.

The supervisor leads and supports a team of associates, helping to drive performance, maintain operational flow, and uphold quality standards. Success in this role requires a hands-on, results-driven leader who thrives in a fast-paced, service-focused environment.

What you'll do:

• Supervise associates and oversee daily operations including picking, packing, kitting, and order fulfillment.
• Assign labor and manage shift flow to meet client SLAs, productivity targets (e.g., UPH), and quality standards.
• Monitor and report on key performance indicators (KPIs), and use data to drive performance improvements.
• Ensure associates are trained on warehouse management systems (WMS), outbound SOPs, and safety protocols.
• Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery.
• Support labor planning and scheduling based on forecasts and capacity needs.
• Foster a high-performing team environment through coaching, development, and regular feedback.
• Identify and escalate operational or client-related issues as needed.
• Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives.

Who you are:

• Are a passionate leader and motivator.
• You have excellent organizational skills and attention to detail.
• Are an excellent written and verbal communicator.
• Have a customer-centric attitude where you place the activities that will lead to great customer satisfaction first and foremost in everything you do.

What you've done:

• 2+ years of experience in fulfillment operations, preferably in high-volume environments.
• 1+ years in a lead or supervisory role, with a proven ability to train, motivate, and manage teams.
• Prior experience in eCommerce, B2B Wholesale, or 3PL operations.
• Proficient in Warehouse Management Systems (WMS), Order Management Systems (OMS), Excel, and other Office applications.
• Skilled in using operational data to support decisions and drive performance improvements.
• High school diploma or GED required.

Physical Demands:

• Shift/Schedule:
• Comfortable working in a non-climate-controlled environment.
• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 30-50 lbs. on occasion.
• Able to maintain attention and concentration for extended periods of time.
• Able to work overtime.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.