Executive, Technical, Aftersales

Technical Support Executive

Our growing company is searching for experienced candidates for the position of Technical Support Executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience. Your day to day includes:

• Following all Technical Support processes
• Performing additional related duties as assigned by management
• Solving cases requiring in-depth troubleshooting assistance and cases where the customer is requiring resolution
• Working closely with the primary technical support team to provide a solution to the outlet/primary tech support in an efficient manner
• Handling the call flow from internal/external
• Daily, weekly, and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicating and sharing knowledge with other L2 engineers Primary Support
• Understanding the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Your know how includes:

• Ability to identify the problem quickly.
• Good knowledge of automotive
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Required skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).
• Excellent interpersonal.