Strategic Account Field Service Specialist - Remote Eligible

Strategic Account Field Service Specialist

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

We are looking for a Strategic Account Field Service Specialist to work closely with key strategic accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will provide customer training on product functions, capabilities, maintenance, and repair requirements. You will also manage the goodwill process to maintain customer satisfaction while driving improvements in company performance metrics.

Role Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.
• Manage technical partnerships with other OEMs to ensure compatibility and optimal performance of Carrier TRUs.

Basic Qualifications

• High School Diploma or GED.
• 3+ years of experience managing an end-user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• 2+ years of experience with proficiency in Microsoft Office Applications.

Additional information

• Immigration sponsorship is not supported for this position.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.