Service Manager - Automated Logic

Service Manager

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

As Service Manager, you will be responsible for overseeing the entire Field Service Team, ensuring efficient execution and quality and consistency in solving client issues. This position has profit and loss responsibility for a multi-million dollar service base and is responsible for assisting in growing market share of the business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, installation of projects, and T&M work to exceed the expectations of our customers and meet revenue and margin targets. This role will also require driving process improvements which will better drive customer satisfaction.

Key Responsibilities

• Forecast, monitor, and document financial performance against plan
• Optimize operational efficiency by developing and implementing process improvements, ensuring consistency in installation practices.
• Overseeing department manpower forecasting, resource allocation, and recruitment.
• Monitor and improve team performance, conducting regular assessments and performance reviews while fostering a culture of accountability and growth.
• Collaborate with other department managers to align business priorities and customer
• Meet with customers in the service territory to ensure satisfaction and retention.
• Coordinate, prioritize and resolves issues encountered across multiple geographic locations.
• Contact key stakeholders to resolve complaints and establish the appropriate improvement plan.
• Coaches team members to ensure operational and executional objectives are met.

Required Qualifications

• High School diploma or GED with 5+ years of experience in HVAC controls, HVAC industry, building or Industrial automation, energy management/commissioning.
• Must have a valid Driver's License

Preferred Qualifications

• Bachelor's Degree from a recognized college or university.
• 3+ years of experience managing/leading a team of technicians
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer's best interests first and foremost.
• Knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business application.
• Experience with Microsoft Office Suite required; ability to efficiently use Excel for data tracking and Word/Outlook for professional communication.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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