Service Delivery - LC

Service Delivery- LC

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

This role will need to handle all service & project related operations in the assigned territory.

Role Responsibilities:

• Responsible for handling customer complaints, project support & channel management
• Responsible for achieving set revenue targets through AMC, repair & retro jobs & intime payment collection
• Guides and assists team to resolve technical problems and also build their capabilities

Role Purpose:

• Need to handle all service & project related operations in the assigned territory.
• Improve the service levels by implementing the industry best practices in line with company policy
• Revenue generation & OS collection as per set targets

Minimum Requirements:

• Overall 10+ years of experience in Service Industry with a minimum 7+ Years of experience in HVAC Industry
• BE/BTech Qualification
• System Knowledge - Good in MIS (Excel, Reports, Analysis etc.) CRM Application Usage, SAP Knowledge

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.