Service Delivery

Service Delivery Role

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Responsibilities:

• Responsible for Service Operations in the assigned territory
• Responsible for Service Revenue & Collection as per set targets
• Responsible for Technical Support & Training of Field Staff

Role Purpose:

• Need to interact with dealers, customers & field staff regularly to improve the service delivery in the assigned region
• Responsible to achieve revenue through AMC customer retention, Do & Charge & SM business of existing customers
• Responsible to achieve set TAT, NPS, Collection & Margin targets

Minimum Requirements:

• Minimum 5 years of experience in HVAC industry
• Experience in VRF & LC is mandatory
• Geographical & work exposure in ROTN will be added advantage

Benefits

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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