Service Coordinator/warehouse Associate

Field Operations Coordinator

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Support field operations by scheduling and dispatching technicians, managing work order flow, and owning parts receipt and basic warehouse coordination to ensure seamless service delivery.

Key Responsibilities:

• Schedule and dispatch daily technician work orders for repairs, ensuring scope, timing, and priorities are clearly communicated.
• Optimize technician routes and job prioritization to align with repair urgency and efficiency goals.
• Partner with the service manager and service operations lead to prepare and maintain the bi-weekly technician schedule.
• Proactively distribute work orders each day and adhere to scheduling guidelines and priority rules when loading the schedule.
• Track and assist in managing non-productive technician time, capturing causes and helping identify mitigation.
• Receive all parts deliveries, inspect for accuracy/damage, and coordinate their placement and communication to relevant stakeholders.
• Maintain warehouse organization, including staging parts for pickup and ensuring inventory areas are orderly.
• Coordinate forklift deliveries and internal movement of large parts; ensure timely handoff to field technicians.
• Assist with general office administration: answering phones, receiving/distributing mail, and supporting other day-to-day operational needs.
• Document all parts and scheduling communications clearly in the appropriate systems (Salesforce, internal trackers, etc.).
• Other duties as assigned to support team and operational effectiveness.

Required Qualifications:

• High school diploma or GED.
• 1+ years of experience scheduling or coordinating a field workforce.
• 1+ years of experience supporting customers via telephone and email.
• Ability to perform physical tasks associated with warehouse work (e.g., lifting moderate loads, walking warehouse floor).

Preferred Qualifications:

• 2+ years of customer service experience.
• Basic familiarity with warehouse/parts handling or demonstrated aptitude to learn (e.g., receiving, staging, tracking).
• Strong verbal and written communication skills.
• Organized, detail-oriented, and able to manage multiple moving pieces.
• Comfortable using digital systems for documentation and updates (e.g., CRM or internal scheduling tools).
• Experience in the HVAC or field service industry.
• Experience scheduling field service technicians.
• Experience with Salesforce, SAP, or similar CRM/ERP systems.
• Proficiency with Microsoft Office (especially Excel and Outlook).
• Forklift certification preferred but not required (training will be provided).
• Prior exposure to inventory/parts logistics or dispatcher coordination.

Pay Range: $79,500.00-$111,500.00

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.